RETURN POLICY
 
You must return the items in clean, undamaged, perfect working conditions, and well-packaged. You must also include:
All packaging such as boxes, bags, and tags
All items included in a bundle
 
Once you return the items and meet our policy and conditions, you'll receive the certain amount of money back on the rental items.
 
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CARE INSTRUCTIONS
 
IN CLEANING:
If the item is dusty or dirty, use wet wipes or wet tissue to wipe out the dust or dirt.
If the item is greasy, use dish-washing liquid soap and small sponge, and gently rub to then surface. Then rinse. Do not use scratching pads to avoid scratches. (May applicable for props only)
Do not use alcohol, disinfectant, bleach or other chemical products that may damage the items, also to avoid discoloration.
For costumes or any clothing garments, no need to clean it. We will do the laundry to avoid fabric damage and ravage of embellishments.
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IN HANDLING AND STORING:
You must cover the items with paper and/or plastic or any water-proof material to avoid damages, cracks, and discoloration also to assure the items are safe.
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IN DISTRESSING:
Ask us if the item is allowed to being distressed. Email us at contact.ezarcodesign@gmail.com